Our Commitment to Safer Gambling
Westace Casino treats responsible gaming as a core operational principle, not an afterthought. Every player has access to a full suite of account controls that can be activated at any time. These tools are designed to help you keep gambling enjoyable and within your personal comfort zone.
Deposit Limits
You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once the limit is reached, no further deposits will be accepted until the next cycle begins. If you choose to reduce your limit, the change takes effect immediately. If you request an increase, there is a mandatory 24-hour cooling period before the new limit becomes active. This delay is intentional and gives you time to reconsider.
Loss Limits
Loss limits restrict the total net amount you can lose within a chosen timeframe. This is calculated as deposits minus withdrawals and remaining balance. Like deposit limits, reductions are applied instantly while increases require a waiting period.
Session Reminders
You can configure session reminders to appear at regular intervals, for example every 30 minutes or every hour. When triggered, a notification displays how long you have been playing and the net change to your balance since the session started. You can then choose to continue or end the session.
Cooling-Off Periods
A cooling-off period temporarily suspends your account for 24 hours, 7 days, or 30 days. During this time, you cannot log in, deposit, or place any bets. Marketing emails and notifications are also paused. The cooling-off period cannot be shortened once activated.
Self-Exclusion
Self-exclusion is the strongest measure available. It locks your account for a minimum of six months with no option to reverse it early. You can activate self-exclusion through your account settings or by contacting the support team directly. During the exclusion period you will not receive any promotional communications from Westace Casino.
After the exclusion expires, you must proactively contact customer support and request reactivation. There is a further 24-hour waiting period before access is restored. This ensures the decision to return is considered rather than impulsive.
Identifying Problematic Gambling Behaviour
It is not always easy to recognise when gambling stops being fun. Below are some warning signs that may indicate a problem:
- Spending more money or time than you originally planned
- Chasing losses by increasing bet sizes or playing longer
- Borrowing money or using savings intended for other purposes
- Feeling anxious, irritable, or distracted when not gambling
- Neglecting responsibilities, relationships, or personal wellbeing
- Lying to others about how much time or money you spend gambling
If any of these apply to you or someone you know, it is important to act. The tools listed above are available immediately, and professional support organisations can provide confidential help.
Professional Help Organisations
The following organisations offer free, confidential support for anyone affected by problem gambling in the United Kingdom:
- GamCare - Freephone helpline: 0808 8020 133 (24/7). Live chat and face-to-face counselling available at gamcare.org.uk
- BeGambleAware - Information, advice, and support at begambleaware.org. Helpline: 0808 8020 133
- Gambling Therapy - Online counselling, forums, and self-help tools at gamblingtherapy.org
- GamStop - Free national self-exclusion scheme that blocks you from all licensed UK gambling sites at gamstop.co.uk
- Citizens Advice - Free guidance on managing debt related to gambling at citizensadvice.org.uk
How Support Can Help
The Westace Casino support team is trained to assist with responsible gaming queries. If you contact live chat or email and express concern about your gambling behaviour, the team can:
- Apply deposit, loss, or session limits on your behalf
- Activate a cooling-off period or full self-exclusion
- Provide direct links and contact details for professional support organisations
- Flag your account for additional monitoring if you request it
Support is available 24 hours a day, seven days a week. All conversations regarding responsible gaming are treated with confidentiality and without judgement.